KILAN TECHNOLOGIES – WARRANTY CLAIM PROCESS

CLAIM SUBMISSION PROCEDURE

Initial Contact & Support

Customer Service Hours: 8:30 AM – 7:00 PM, Monday through Saturday

Step 1 – Remote Assistance: Contact our sales team using the numbers provided in our contact section. Our technical support specialists will attempt to resolve issues remotely through guided troubleshooting.

Step 2 – Physical Inspection: If remote resolution is unsuccessful, customers will be required to bring the unit to our Nairobi location for professional diagnosis and repair services.

Out-of-Nairobi Customers

Convenient Courier Service: Customers outside Nairobi may deliver units to the nearest Wells Fargo courier office for secure shipment to our service center.

Shipping Instructions:

  • Package unit securely with original accessories
  • Include warranty documentation and contact information
  • Wells Fargo will coordinate pickup and delivery logistics

Business Continuity Support

Courtesy Unit Program: For laptop repairs, temporary replacement units may be provided to ensure uninterrupted business operations during diagnosis and repair periods (subject to availability and repair duration).

CLAIM VERIFICATION REQUIREMENTS

Mandatory Documentation

Warranty Card Required: No warranty claims will be processed without the original warranty card. Ensure this document is retained and presented with any warranty submission.

Warranty Seal Verification

Important Security Feature: All Kilan Technologies laptops include a warranty seal for authenticity verification. Units submitted without this seal cannot be accepted for warranty service.

Customer Advisory: Request our sales representative to demonstrate the warranty seal location and appearance at the time of purchase to avoid future complications.

WARRANTY COVERAGE SCOPE

Processing Framework

Job Card System: Defective units beyond the exchange period will be received and processed under our professional job card system according to specific product terms and conditions.

Category-Specific Coverage: Refer to individual product documentation for detailed warranty and exchange specifications applicable to your specific purchase category.

WARRANTY EXCLUSIONS

The following damages are NOT covered under Kilan Technologies warranty:

Physical Damage

  • Impact damage, cracks, or structural damage
  • Damage from drops, falls, or physical mishandling

Liquid Damage

  • Water, beverage, or any liquid exposure damage
  • Corrosion or liquid-related component failure

Electrical Damage

  • Power surge damage evidenced by burnt components
  • Electrical fault damage confirmed through diagnostic evaluation
  • Damage from improper power supply or electrical connection

PROFESSIONAL DIAGNOSIS

Expert Evaluation: All warranty claims undergo professional diagnostic evaluation to determine:

  • Root cause of malfunction
  • Warranty coverage applicability
  • Recommended repair or replacement action

Transparent Process: Customers receive detailed diagnostic reports and repair recommendations with clear explanations of coverage determination.

Need warranty assistance? Contact Kilan Technologies during business hours for prompt professional support and warranty claim guidance.