KILAN TECHNOLOGIES – RETURN POLICY
Important Notice: Please review this return policy carefully as it applies to all products purchased from Kilan Technologies.
DEFECTIVE PRODUCT RETURNS
24-Hour Return Window: Brand new products with manufacturing defects must be reported and returned within 24 hours from delivery date. This strict timeframe ensures prompt resolution while maintaining product integrity.
Requirements for Defective Returns:
- Original packaging and accessories must be included
- Product must show clear manufacturing defect
- Proof of purchase and delivery confirmation required
SEALED PRODUCT POLICY
No Returns on Sealed Items: Products delivered in manufacturer-sealed packaging cannot be returned once opened. All sealed products are covered exclusively under manufacturer warranty terms and conditions.
Manufacturer Warranty Coverage:
- Direct warranty service through authorized manufacturer channels
- Warranty claims processed according to manufacturer specifications
- Kilan Technologies provides warranty coordination assistance
DELIVERY ERROR CORRECTIONS
Wrong Product Delivery: Customers outside Nairobi who receive incorrect products are eligible for FREE return and exchange service.
Our Responsibility:
- Kilan Technologies bears all return shipping costs for delivery errors
- Prompt replacement with correct product at no additional charge
- Expedited processing for delivery error corrections
RETURN PROCESS
To Initiate a Return:
- Contact Kilan Technologies within specified timeframe
- Provide order details and reason for return
- Arrange collection or return shipping as applicable
- Await confirmation and resolution
Processing Timeline:
- Same-day response to return requests during business hours
- Expedited resolution for manufacturing defects and delivery errors
- Professional handling throughout the return process
Questions about returns? Contact Kilan Technologies customer service for immediate assistance with return procedures and warranty claims.